Refund policy
LIST OF RETURNABLE ITEMS
- ONLY items listed under our Ready-to-Ship items are applicable for a return & refund (If you are purchasing outside this section on our website, then the item is deemed non-refundable).
- Tags must be on. If tags have been removed, item automatically will be categorized as non-refundable.
- Items must be unworn and undamaged.
- If item is not under 'Ready To Ship' section, it is considered a custom order whether you select default sizing or custom sizing. It will be made to order & is non-refundable.
LIST OF FINAL SALE / NON-RETURNABLE ITEMS
1. Any item that is not in our Ready-to-Ship section. These items are considered custom orders and non-refundable
2. International orders (NOT IN THE USA)
3. Items purchased with Gift Cards or Store Credit
4. Products listed or noted as Final Sale or Sample Sale
5. Non-clothing items or Accessories (this includes all jewelry, shoes, handbags, purses, belts, headpieces, arm cuffs, or any item that is non-clothing related)
6. Worn Product/ Damaged Product
7. Consignment Stock
8. Masks
Ready-To-Ship Items Full Refund Policy
We accept returns only for items under our Ready-To-Ship category. Items must be returned within 7 days upon date of delivery or in-studio purchase for a full refund.
This is 7 days door-to-door refund policy upon delivery/in-studio purchase. For example, if your order was delivered or purchased in-studio on 1/1/2020, then the last date where a return for a full refund will be accepted is by 1/8/20. Refunds are not accepted after 7 days.
Tags must be on. If tags have been removed, item automatically will be categorized as non-refundable. Items must be unworn and undamaged. If item appears to be worn, then order is non-refundable.
We will ship garment back to recipient if item does not qualify for a refund based upon our policy stated above.
If an item is not under 'Ready-To-Ship' section, it is considered a custom order whether you select default sizing or custom sizing. It will be made to order & is non-refundable.
Return Shipping -It is the customer's responsibility for the return shipping to address listed below:
Studio East6
1142 W. Madison St. #407
Chicago, IL 60607
Ph: 312-834-3469
* When returning garments, please ensure each garment itself is secure in any type plastic covering to protect from any damage. If the garment is not package correctly and incurs damages in transit, the item will be non-refundable.
* Shipping costs are non-refundable. If you are returning an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any lost or damaged packages.
*Product will not be accepted after 7 days upon delivery date. If you return items past this date, we will send your order back to you.
Non Ready-To-Ship / Custom Order Return Policy - Non-Refundable
* All non-ready-to-ship /custom orders are final sale. If item is not under 'Ready To Ship' category, it is considered a custom order whether you select default sizing or custom sizing. It will be made to order & is non-refundable.
* Please note that custom sizes will be checked against measurements taken or provided by customer before shipping or delivery. We do hold all final measurement check images up to 14 days after shipping or pick-up, feel free to ask.
* Since we do not charge additional fees for most custom size orders, any additional alterations are to be taken care of per customer. Alterations can be due to numerous factors: such as weight fluctuations, accuracy of measurements (if provided by customer), dress style, etc. Bust and waist sizing fluctuate frequently and commonly. Therefore, each piece is built with additional margin to let out, if needed per customer.
* Additionally, there may be slight color variations due what is photographed and actual pieces due to lighting of photo(s), orders being is custom dyed, laptop/computer settings, etc.
* If there is production defect or serious issue with an order, please email contact@studioeast6.com within 36 hours of delivery with comprehensive details along with images of the product to be considered for review. Please note we are not able to assist after 36 hours.
What is your International return policy?
All international orders are non-refundable at this time.
Duties & Import Fees Information
In addition to the advertised price of merchandise, some orders may be subject to applicable import duties and customs, out of our control. Duty and taxes are excluded and may be applicable.
For example, per industry standard, Anita Dongre and Seema Gujral are designers in which import duties and customs are to be paid by customer. We will issue you a customs invoice once order has been shipped from India. Your order will not be delivered until customs has been paid.
Few of our curated designers may ship orders on a DDU (Delivered Duty Unpaid). You will be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs. We encourage you to contact your local border agency who may be able to provide you a quote, as import costs vary depending on your order and location.
Sizing/Tailoring
Since we do not charge additional fees for most custom size orders, any additional alterations are to be taken care of per customer. Alterations can be due to numerous factors: such as weight fluctuations, accuracy of measurements (if provided by customer), dress style, etc. Bust and waist sizing fluctuate frequently and commonly. Therefore, each piece is built with additional margin to let out, if needed per customer.
Please note that custom sizes will be checked against measurements taken or provided by customer before shipping or delivery. We will save these on file and can provide you as a cross-check. We are a multi-designer studio, which means each designer may measure slightly differently based upon given style. We do allow for up to 1-inch leeway on measurements provided, which is standard per each design house. However, we do our best to stay within a .5” variance. Please expect to have final adjustments made with a tailor.
Good news is all our pieces can be adjusted by a trusted tailor or dry cleaner. We have accumulated a list of recommended tailors in most major cities across the US, just ask & we can provide you a recommended tailor if we have on-hand.